Tishhouse Electric, Inc.

Store Conditions

Payment Methods:  We accept all payments through PayPal. any form of payment through PayPal is accepted.  Sorry, Absolutely No COD orders.  Credit card payments will be charged at the time of the order.  This is when the merchandise is reserved for you.  Some customer orders are reserved by our PO's to the factories.  This insures a place in the build schedule at the factory. Because of varying lead times it is vitally important that all payments are verified before the build process begins.
Sales Tax:  We are not required to collect sales or use tax on deliveries with in  the US, except where we have a business location. For customers in Michigan, all applicable taxes will be added to your order.  To satisfy consumer-reporting rules, if you are a reseller in Michigan you must provide correct forms before the State tax is removed from your order.
Price Changes:  We reserve the right to change pricing at ANY time on ANY product without notice.  If you place an order on the same day as a price change that reduces the price on the product you ordered, you can email or call us to qualify for the reduced price.  We, then, could credit your credit card for the difference.  We also reserve the right to refuse the sale of a product at the listed price when a price change occurs.
Canceled Order:  If, after you place your order and you decide to cancel your order, we will gladly do so only if the order has not been shipped.  To cancel, you must notify us no later than the next business day after placing your order.  A $20.00 processing fee will be billed against your credit card for orders up to $10,000.00 and charges for orders over $10,000 will be determined at the time of cancellation.
Refused Shipment:  Customers shall be charged all shipping charges, and a 20% restocking fee for all refused shipments (this covers cost to receive and inspect all returned items.
Order Mistakes Made by Us:  Call us immediately with a description of the issue and we will make arrangements for pick-up and then ship a replacement of the correct items.
"AS IS Not Returnable" Items:  All AS IS Not Returnable Orders are Final Sales.
Special Orders:  All special Orders are Final Sales. A Special Order is anything that is designed to fit a specific vehicle/application. Special Order items may take more time for delivery and the delivery time is determined by the manufacturer  and is not under our control.
Returns & Refunds:  Within thirty (30) day of receipt of our merchandise we will gladly accept your returns (except AS IS Not Returnable  Special Orders as defined above.)  ALL returns require inspection upon receipt before any refund is transacted.
 
All returned merchandise must be uninstalled, unused and in NEW condition.  The returned merchandise must be in the original packaging, and include all the parts, instructions, and accessories.  Packages that have been opened may be subject to additional fees, unless all parts, items and accessories with documentation are returned with the item --again in the ORIGINAL packaging.  To return merchandise, you must first contact us at 269-226-9110 for a Return Authorization # (only valid for fifteen  (15)  days) and we will provide the return shipping address.  Send merchandise prepaid and insured with the Return Authorization # printed on the box and include a copy of the original invoice.
 
All refunds will be issued less the actual shipping charges (sometimes included in the items selling price).  Allow 3 to 4 weeks for refund. In addition, some returns may be assessed a 20% restocking fee.
Damaged Merchandise in Transit:  Claims for damage are different with UPS, Fed Ex and truck freight ("LTL (Less Then Load) Carrier").  When any carrier delivers a shipment to you, you are requested to inspect the package and its contents, and then sign the receipt.  Be sure you receive the number of cartons you sign for.  Inspect each box for signs of damage:  look for crushed, torn, open, or unsealed tape, etc.  DO NOT ACCEPT ANY DAMAGED GOODS.
For Fed EX or UPS act as follows:  If the package is obviously damaged, you can refuse delivery. Call us immediatley so we can initiate the replacement process.  Any damage found after opening your boxes and examining  the merchandise should be reported to us within one (1) business day to expedite the replacement process.
For LTL Carriers (Truck Freight) act as follows: BEFORE SIGNING FOR DELIVERY, INSPECT EACH CARTON CAREFULLY FOR SIGNS OF DAMAGE.  If you find any damage it must be noted on the freight bill at the time of delivery.  If damage to merchandise is severe, you must refuse delivery.  Freight damage items so noted at time of delivery and will be replaced/repaired by the Carrier at no charge by the LTL Carrier.  Contact he LTL carrier terminal and advise of the noted damage at the time of delivery.  They will give you instructions on inspection and filing your claim.  If you accept shipment You will have all the responsibility to make a claim with the trucking company.
 
If there is no visible or obvious damage , but you discover broken items after opening, call LTL Carrier within 2 business days of receipt for instructions in placing a Concealed Damage Claim.  Typically, a LTL Carrier will not give you 100% replacement value when filing a concealed damage claim and we will not assume the difference.  You are responsibile for verifying the condition of your merchandise upon receipt.  Please inspect it carefully for shipping/handling damage prior to signing the delivery receipt.
 
LTL Carrier freight claims are paid directly to you, and the consignee, all claims for damage or loss must be filed with the LTL Carrier.  The name, address, and phone number of the LTL Carrier is on the bill of lading given to you at the time of delivery.  If the information is not there, request it from the driver or call your local phone directory operator for information.
 
To protect yourself if you receive damaged merchandise, always keep the shipping carton until your claim has been acknowledged and settled by the shipper.  It is also a good idea to keep a detailed list of the damage and other documentation for your own file.  If you accept damaged merchandise, the shipper has the right to inspect the merchandise and original shipping cartons before processing your claim.
Defective Merchandise:  If you think you have defective merchandise, please call the manufacturer directly.  Most manufacturers view defective merchandise as a warranty claim and will usually either repair or replace the merchandise, at the manufacturers discretion of course.
Private Policy Statement:  Your privacy is important to us, for that reason we do not sell information gathered about our customers to anyone.
Secure Transactions: All online orders are processed using a secure server, which encrypts all submitted information.
Suitability: We cannot guarantee compatibility or suitability of products sold for your particular situation.  Every effort is made by us to recommend those products best suited for your described needs.  Sometimes however, this is difficult to accomplish over the phone or internet, for that reason the customer is responsibility to fully research compatibility and suitability prior to purchase.
Warranty:  All Merchandise purchased online via Tishhouse Electric is warranted by the Manufacturer, not Tishhouse Electric.

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